FREQUENTLY ASKED QUESTIONS

Changed your mind? No problem! Email us at hello@signatureseven.com as soon as possible. If your order hasn't shipped yet, we'll cancel it for you.

Need to change something in your order? Email us at hello@signatureseven.com as soon as possible. We'll do our best to accommodate your request depending on the processing stage of your order.

We strive for your complete satisfaction, inspecting all products before shipping. Due to the nature of our products, used candles cannot be returned or refunded. If we made a mistake or your items arrived damaged, we apologize and will resolve it. We'll replace or refund damaged products if you provide photographic proof within 48 hours of delivery. Email us at hello@signatureseven.com for assistance.

Oh no! We’re sorry if you’ve received an incomplete or damaged order, we’d love to help correct it right away!

Please note that due to the nature of our products, used candles cannot be returned or refunded. If we made a mistake or your items arrived damaged, we sincerely apologize and we will take care of that for you. We will replace or refund products damaged during shipment if photographic proof of damage is submitted to us within 48 hours of delivery.

Please email hello@signatureseven.com with your order number and details of the damaged or defective candle and we will replace it for you.

Our wax is a natural blend of soy and coconut wax that is gluten free, toxin free, paraben free, phthalate free and come from renewable sources making it fully safe to use.

However, just like with any other natural, unprocessed matter soy can become temperamental, require care specific care, and can look kind of strange at times depending on its environment.

Soy is also living organism. It continues to expand, contract and change from its current form. It may also look frosted, it may curdle (usually after lighting), or have a few bubbles on top, these ‘flaws’ are normal and it is a clear indication that you have purchased a 100% all-natural candle.

Natural wax makes for a natural atmosphere and provides up to a 50% longer (up to 100+ hours depending on size) and 100% cleaner candle burn.

Absolutely! Our candle jars can be repurposed as vases, pencil holders, or makeup brush containers. Once the candle is fully burned, hand wash the jar with warm water and soap, ensuring all labels and the wick are removed first.