SHIPPING & RETURNS

Orders are sent via USPS Priority Mail from New York. USPS Priority transit times vary per state but typically deliver within 3-4 business days. During the busy fall/holiday season, USPS may experience delays. These delays are out of our control.

Orders are processed in the order they are received. After placing your order, processing takes 1 to 3 business days. Please note transit time doesn't include our order processing time. These days are in addition to the transit time. As soon as your candle(s) ship, you’ll receive a shipment notification email with a tracking number.

All domestic orders ship via USPS.

We currently ship to all 50 states. You may experience longer delivery times when shipping to Hawaii and Alaska.

We currently do not ship internationally, but we are working on it. Tag us @signa7ure on Instagram and to let us know where you live!

If your order hasn't shipped yet, email us at hello@signatureseven.com to update your shipping address. If it has already shipped, contact USPS for a package intercept, though this isn't guaranteed and may incur fees. Signature Seven isn't responsible for incorrect or incomplete addresses provided by customers. If your package is returned to us, you'll be responsible for the reshipping costs.

We hate when that happens! Sometimes it can take USPS 1-2 business days to register your shipment status.

If your tracking number isn’t updating or working at all, shoot us an email at hello@signatureseven.com and we will look into it.